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CallMiner Visualize Powered by Tableau® Enriches Speech Analytics Insight with Graphical Impact

996 Days ago

Explore, discover and visually express your Voice of the Customer data story across your organization to drive customer experience, enhanced service quality, sales and compliance

ORLANDO, Fla., March 18, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, today announced the launch of Eureka Visualize for graphical data discovery and presentation at Enterprise Connect 2019 happening March 18-21. Visualize, powered by leading business intelligence platform Tableau®, brings your speech analytics data story to life through actionable, easily digestible insights displayed in a user-friendly dashboard.

A drag-and-drop dashboard configuration with a palette of charts and graphs makes Visualize easily customizable or has the option for users to choose from a variety of pre-built reports. An agile interface makes Visualize easy to manage, interact with and present data at scale to:

  • Discover - Quickly “see” where speech analytics data offers insight and opportunity for action.
  • Compare - Before and after or A/B comparisons make it easy to evaluate alternatives and drive results with root cause evidence.
  • Articulate – Craft your narrative with graphics for attention; annotate for emphasis and easily share for greater awareness and education across an organization.

“Conversational insight from every contact center interaction colors your customer experience and agent quality optimization with rich data-driven focus,” said Bruce McMahon, vice president of Product at CallMiner. “Visualize creatively works to turn data into a narrative with attractive, meaningful graphics, speeding the time to insights and action.”

Visualize presents a dashboard within Eureka Analyze for graphically interacting with and presenting insights from voice and text-based customer interactions. Metadata associated with each interaction is easily accommodated for contextual value derived from within and beyond conversations. A selection of pre-built reports is available with user flexibility to customize a wide range of parameters for data selection and comparison and chart and graph options.

“CallMiner’s enterprise-ready ability to capture intent, effort and emotion from every contact center voice interaction combined with Tableau’s visual analytics will empower organizations with creative insight that spans organizational boundaries,” said Patrick Evans, senior director, Global Embedded Analytics at Tableau. “We’re thrilled to see CallMiner take advantage of Tableau’s open, flexible platform with the creation of this new offering that will help customers unlock more insights from their data.”

Eureka Visualize users will enhance their ability to communicate with graphical engagement that informs and drives change at all levels of an organization.

Visit the CallMiner booth #2119 at Enterprise Connect to see a demo of Visualize.  

For more information about CallMiner’s Eureka Visualize, visit callminer.com/products/visualize.

About CallMiner

CallMiner empowers organizations of any size to extract and take action on intelligence from customer interactions, for improving customer experience, sales, marketing, compliance, and agent and customer engagement center performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years. Visit callminer.com for more information.

About Enterprise Connect

For more than 28 years, Enterprise Connect has been the leading conference and exhibition for enterprise Unified Communications and Collaboration in North America. Enterprise Connect brings corporate IT decision makers together with the industry's vendors, analysts, and consultants to focus on the issues central to enterprise networks and communications. Enterprise Connect owns and produces No Jitter, (nojitter.com), providing daily blogging and analysis of enterprise communications, and it also serves the community with a weekly email newsletter, research surveys, and a Webinar Series. For more information, visit enterpriseconnect.com.

Enterprise Connect is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world. To learn more and for the latest news and information, visit www.ubm.com and www.informa.com



Kate Bachman
Corporate Ink for CallMiner

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