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TOPdesk Named a “Strong Performer” in Enterprise Service Management

1275 Days ago

Globally respected analyst firm names 12 providers that matter the most, including TOPdesk, and how they stack up in enterprise service management for Q3 2018.

ORLANDO, Sept. 19, 2018 (GLOBE NEWSWIRE) -- TOPdesk, a global provider of service management solutions, announces today that it has been named a “strong performer” by analyst firm, Forrester, and is among the 12 service management vendors that “matter most” as detailed in the firm’s report, “The Forrester Wave™: Enterprise Service Management, Q3 2018.”

Per the report, TOPdesk provides, next to core IT service management capabilities, a “broad range of business service modules, such as reservations, property management, and contracts. Leveraging its strong portal designer and straightforward UI, TOPdesk’s customers enjoy a fast time-to-implementation and time-to-utilization.”

Of the recognition, TOPdesk US president, Nancy Van Elsacker Louisnord, said: “I believe that this report by Forrester naming TOPdesk a ‘strong performer’ proves that we continue to provide one of the best-value, high-quality service management solutions on the planet, and I couldn’t be prouder to be part of this effort. In my view, this report tells us what many of our clients tell us: TOPdesk is second-to-none in providing quality service management solutions.”

According to Forrester, ESM solutions offer an improved platform for improved enterprise services. “ESM solutions extend ITSM platform capabilities beyond technology services to also address business-centric use cases (e.g., facilities, HR, and travel); managing service demand and supply through a common platform and portal; a customizable service catalog; and workflow automation through platform-as-a-service (PaaS)/low-code development tooling.” The benefits that I&O can glean from ESM solutions include:

  • Service accessibility. A unified service portal supported by intelligent search provides a single point of contact for service request and fulfillment
  • Service fulfillment consistency, speed and transparency. ESM solutions improve request fulfillment consistency and speed by automating processes and organizing service assets.
  • Core IT service management. ITSM remains a key aspect of these platforms. All the products evaluated in this analysis cover the core processes of request, incident, problem and change management to various degrees and offer a spectrum of capabilities to track and manage IT assets and resources.

TOPdesk helps thousands of organizations improve their service management processes; assists businesses in optimizing services by providing a user-friendly application; and provides comprehensive support through a continuously delivered platform.

TOPdesk also hopes to further enhance its offering through a sharable service marketplace and improved open APIs, Forrester noted. “The company is also planning to expand into more geographies with sales and support” which TOPdesk believes is evident through the company’s well-received push into North and South America during the last five years, and its more than 25 years of leadership throughout Europe.

To view the complete Forrester Wave analysis, click here (note that access requires payment or subscription).

About TOPdeskTOPdesk develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Its mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. Its software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or Software as a Service. Because of the modular structure of the application, a TOPdesk solution can be tailored to every organization’s needs.

TOPdesk has fifteen branches worldwide: in the Netherlands (global headquarters), UK, Belgium, Germany, Hungary, Denmark, Norway, US, Sweden, Brazil and Canada. www.topdesk.com; @TOPdesk


Scott Rupp
millerrupp for TOPdesk

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